BoldDesk is a modern, omnichannel help desk platform tailored for streamlined support operations. It includes email-to-ticket conversion, live chat, and AI-powered reply suggestions. The solution enables ticket categorization, priority setting, macros, and canned responses to ensure rapid, consistent handling of support issues.

Agents benefit from features such as CSAT tracking, worklog tracking, tagging, multilingual functionality, @mentions, and customizable views. Mobile apps keep support teams connected on the go. Behind the scenes, BoldDesk integrates with popular tools such as Zapier, JIRA, Salesforce, and Microsoft Teams, and supports custom app development via APIs and webhooks.