ProProfs Knowledge Base vs Document360

ProProfs Knowledge Base is a cloud-based software solution that enables businesses to create internal knowledge bases, customer-facing FAQs, and online documentation.

It helps reduce support tickets by empowering employees and customers with easy access to information.

ProProfs offers an intuitive editor for creating rich content, supporting images, videos, and downloadable files. Its AI-powered search ensures that users can quickly find relevant content, while categorization and tagging improve organization.

ProProfs integrates with popular tools like Zendesk, Freshdesk, and Google Analytics, bridging documentation with customer service workflows. Role-based permissions allow for collaborative content creation with control over access.

Document360 is a specialized knowledge base software designed for creating self-service documentation for customers and internal teams.

It provides a structured platform for building product guides, FAQs, and internal wikis with ease. Document360’s rich text editor supports markdown, code snippets, images, and videos, enabling detailed and engaging documentation.

Its advanced search functionality ensures that users can quickly find relevant information.