|
|
|
|
|---|---|---|
| Starting Price |
—per month |
—per month |
| Free Version | ||
| Free Trial | ||
| Description |
Zendesk is a robust, enterprise-ready customer service platform built for scale and flexibility. It brings together ticketing, live chat, phone support, and social media communication in a unified space. AI agents can autonomously resolve up to 80% of interactions, and AI copilots assist agents by recommending responses, summarizing threads, and suggesting next steps. Workflow automation—through triggers and macros—optimizes ticket routing, prioritization, and escalation. Quality assurance tools allow managers to review performance, apply scoring rubrics, and deliver targeted coaching. |
- |
| Top Features | ||
| Suitable For |
|
|
| Integrations | — | — |
| Use-Cases | — | — |
| Supported Platforms |
|
|
| Customer Support |
|
|
| Knowledge Base |
|
|
| Language Supported |
|
|
| Vendor Information | ||
| Company Name | Zendesk | - |
| Location | United States | United Kingdom |
| Founded Year | 2009 | 2014 |
| No. of Employees | - | - |
