Looking for a way to manage your appointment scheduling? OnceHub might be on your radar. This scheduling platform has gained popularity among businesses seeking to coordinate meetings and appointments more efficiently. Originally known as ScheduleOnce, OnceHub has evolved into a complete scheduling solution that aims to simplify how companies book meetings with clients and prospects.

In this article, we'll examine what OnceHub offers, how it works, its key features, pricing structure, and how it compares to alternatives like Zeeg, Calendly or Microsoft Bookings. Whether you're considering OnceHub for your business or just exploring your scheduling options, this review will help you make an informed decision.

What is OnceHub and how does it work?

OnceHub is a cloud-based scheduling platform that connects with your calendar systems to display your available time slots to clients and prospects. The core workflow is straightforward:

1. You set up your availability preferences, including working hours, buffer times, and meeting duration, and those preferences link to your calendar app
2. OnceHub creates booking pages that reflect these availability settings
3. You share these booking pages via links, email, or embedded on your website
4. Clients select available times that work for them
5. The system automatically adds confirmed appointments to your calendar

Up until, things are basic, similar to other scheduling tools, and generally work as expected. But then there’s other things that OnceHub does, and that’s usually how these tools can become more different from one another. So let’s have a look.

OnceHub features review

Booking page customization

OnceHub has a "Theme designer" that allows you to create branded booking pages. You can customize colors, logos, and messaging to maintain brand consistency. And while the customization options are reasonable, the interface feels somewhat dated compared to more modern scheduling tools. The booking pages work effectively, but the aesthetic could use a refresh to match contemporary design standards. If you want a fully customizable solution to make it more on-brand, then this might let you down.

Meeting types and distribution

One of OnceHub's strengths is its flexibility in handling different meeting scenarios:

• Single-host meetings: Standard one-on-one appointments with pre-assigned or dynamically selected hosts
• Multi-host meetings: Appointments that require multiple team members to attend
• Round-robin distribution: Fairly distributes meetings among team members based on availability, load balancing, or priority

This is something that any scheduling tool should be capable of doing - and OnceHub does it. The meeting distribution features work well for teams that need to coordinate complex scheduling scenarios. However, these features are only available on higher-tier plans, which might be a limitation for smaller teams with limited budgets.

AI chatbots and lead qualification

The Chatbot feature introduces AI-powered bots that can engage website visitors and schedule meetings through conversation. While the AI capabilities aren't as advanced as specialized chatbot platforms, they provide a useful way to qualify leads before booking. It can be really helpful for certain businesses, especially if someone is reaching out after hours.

And the routing forms feature, which can go together with the chatbot, allows you to create qualifying questions that direct prospects to the right team members based on their responses. This works well for teams that need to segment leads effectively. But again - these routing features are available on the Route plan ($19/user/month) or higher, making them relatively expensive compared to alternatives like Zeeg that offer similar functionality at lower price points.

Team scheduling capabilities

Not a bad one for OnceHub. The tool handles team scheduling effectively with features like:

• Resource pooling: Grouping team members with similar skills
• Priority-based assignments: Routing meetings to specific team members based on defined criteria
• Availability rules: Setting complex availability patterns for teams across different time zones

These team features are good and efficient, despite the interface, which can be a little confusing for new users. There might be a learning curve to it.

Integration capabilities

Integrations are another aspect where OnceHub ticks the box. A few examples:

• Calendar systems: Google Calendar, Office 365, Exchange, Apple Calendar
• Video conferencing: Zoom, Google Meet, Microsoft Teams, GoToMeeting, Webex
• CRM systems: Salesforce (with a quite strong integration), HubSpot
• Payment processing: PayPal (even on the free plan)

The Salesforce integration is notably good, making OnceHub a good choice for sales teams heavily invested in that CRM. However, OnceHub has fewer native integrations overall compared to competitors like Calendly, which offers 100+ direct connections.