Screendesk Features

Key Features

Screen Recording for Support

Request and receive customer screen recordings directly from support tickets, chats, and helpdesk workflows to understand issues faster.

Live Video Calls & Screen Sharing

Start live video calls with screen sharing so support teams can troubleshoot issues in real time without requiring downloads.

AI Summaries & Bug Reports

Use AI-generated summaries, transcripts, and bug-report details such as repro steps, browser data, and console logs to speed up triage.

Helpdesk Integrations

Integrate with tools like Zendesk, Intercom, Freshdesk, Help Scout, Jira, Slack, and Zapier to keep recordings and support workflows inside existing systems.