HelpDesk vs Screendesk Comparison Chart

HelpDesk

N/A

Screendesk

N/A

Starting Price

per month

€8

Per month
Free Version
Free Trial
Description -

Screendesk is a customer support video platform built to help support teams resolve issues faster through screen recordings, bug reports, and live video calls. It allows support agents to request visual context from customers directly inside helpdesk workflows, reducing back-and-forth communication and speeding up ticket resolution.

The platform supports instant screen recording, live screen sharing, AI-generated summaries and transcripts, bug reporting with technical logs, and integrations with popular support tools like Zendesk, Intercom, Freshdesk, Help Scout, Jira, Slack, and Zapier. Screendesk works directly in the browser without requiring customers to download software.

Top Features
  • Screen Recording for Support
  • Live Video Calls & Screen Sharing
  • AI Summaries & Bug Reports
  • Helpdesk Integrations
Suitable For
  • StartUps
  • Small Business
  • Medium Business
  • Agencies
  • Enterprises
Integrations
  • Jira Jira
  • Freshdesk Freshdesk
  • HelpScout HelpScout
  • Intercom Intercom
Use-Cases
  • Requesting Screen Recordings
  • Live Screen Sharing
  • Automated Debugging Data
  • Sending How-To Videos
  • AI Video Summaries
Supported Platforms

Browser-based

Customer Support

Live Chat

AI Chatbot

Knowledge Base
  • Help Guides
  • Videos
  • Blog
Language Supported
  • English
Vendor Information
Company Name - Screendesk
Location United Kingdom France
Founded Year 2014 2022
No. of Employees - -