KOVAX is an AI-powered customer communication platform for Shopify merchants and e-commerce businesses. It provides AI voice agents, customer support automation, abandoned cart recovery, COD confirmation, order tracking, WhatsApp, SMS, and email communication, with support for 20+ languages.

Kovax connects directly with Shopify and uses live product, customer, order, and store-policy data to answer customer questions, verify orders, recover abandoned checkouts, and handle support conversations. Its AI voice agents can make and receive calls in more than 20 languages and can transfer complex conversations to human agents with the full conversation context.